Tips for dealing with Angry or Rude Customers Effectively

Posted By Management consultant, ISO consultant, Marketing consultant, CRM, Digital Marketing, SEO, ISO 9001 certification nirav on 2018-04-17

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Here are 10 tips for dealing with angry or rude Customers Effectively

  1. Don’t fight back, instead, take the customer’s side.
  2. Remain calm, polite and professional no matter what.
  3. Don’t take it personally it’s most probably not your fault.
  4. Ask more questions to really understand the problem.
  5. Use your best listening skills and be active listeners.
  6. Actively sympathize showing respect and understanding.
  7. Apologize for the problem a customer is having.
  8. Employ all the necessary resources to find a solution.
  9. When a solution is found, inform the customers about it.
  10. Once it’s over, take a few minutes on your own to relax.

Here are 10 Customer service quotes to remember when handling unhappy or rude customers

  1. “Rule 1: The customer is always right, Rule 2If the customer is ever wrong, re-read rule 1.”
  2. “Every company’s greatest assets are its customers, because without customers there is no company.
  3. “The purpose of every business and organization is to get and keep customers.”
  4. “Your most unhappy customers are your greatest source of learning.”
  5. “Good customer service costs less than bad customer service.”
  6. “Customers remember the service a lot longer than they remember the price.”
  7. “Unless you have 100% customer satisfaction, you must improve.”
  8. “The customer experience is the next competitive battleground.”
  9. “Your customer doesn’t care how much you know until they know how much you care.”
  10. “Customers don’t expect you to be perfect.They do expect you to fix things when they go wrong.”

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